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Customer Service Helpdesk & Virtual Assistant Level 2

Mega Sale | Gift 6 Courses + 7 PDF Certificates | Expert Tutor Support | No Hidden Fees | Lifetime Access


Training Tale

Summary

Price
£12 inc VAT
Study method
Online
Duration
20 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Customer Service Helpdesk & Virtual Assistant Level 2 Training

Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees.

An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.

If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course.

Special Offers of this Customer Service: Customer Service Course

  • This Customer Service: Customer Service Course includes a FREE PDF Certificate.
  • Lifetime access to this Customer Service: Customer Service Course
  • Instant access to this Customer Service: Customer Service Course
  • Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course

Courses are included with this Customer Service: Customer Service Course

  • Course 01: Level 2 Customer Service
  • Course 02: Dealing With Difficult People
  • Course 03: Anger Management
  • Course 04: Level 4 Time Management
  • Course 05: Minute Taking
  • Course 06: Communication Skills
  • Course 07: Workplace Stress Management

[ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course]

Course media

Description

Customer Service Helpdesk & Virtual Assistant Level 2 Training

Course Curriculum of Customer Service: Customer Service Course

Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules.

Assessment Method of Customer Service

After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification of Customer Service

After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download.

Who is this course for?

Customer Service Helpdesk & Virtual Assistant Level 2 Training

This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service.

Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options:

  • Level 1 Award in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Certificate in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Diploma for Customer Service Skills (RQF)
  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 NVQ Diploma in Customer Service (RQF)

Requirements

Customer Service Helpdesk & Virtual Assistant Level 2 Training

Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements:

  • Customer Service: Good command of the English language
  • Customer Service: Must be vivacious and self-driven
  • Customer Service: Basic computer knowledge
  • Customer Service: A minimum of 16 years of age is required

Career path

Customer Service Helpdesk & Virtual Assistant Level 2 Training

Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.